Our Day 2 & 8 Test Package is
compulsory for all UK arrivals
from amber list countries.
How It Works
Reduce the time you must spend in quarantine when landing in the UK.
Select the required test above and enter all traveller details.
PASSENGER LOCATOR FORM
Receive your unique booking reference immediately by email to be used in the passenger locator form.
We will dispatch both your day 2 and 8 COVID-19 tests together for delivery on or before day 2
Using easy to follow instructions, complete self-collection swab sample.
Using Tracked24 postage provided, return your sample to our lab.
You will receive your results to the email address provided during your booking
Frequently Asked Questions
How long does it take to get my results??
You will typically receive your results within 12-36 hours of your sample being received and scanned by the laboratory. You can visit Royal Mail’s website to track your sample package and check on its delivery progress using the tracking number we asked you to take note of. Please be aware that delivery and processing may take longer at weekends and Bank Holidays.
Once received from the lab, results will be sent by email and uploaded into your account on the website. Occasionally, samples are unfit for testing. To prevent this from happening, please ensure that you follow carefully the instructions enclosed with the test kit.
When will my test kit arrive?
This depends on the test you are taking. Pre travel and standard kits are despatched to arrive at least a week prior to date required. For Day 2 & 8 tests are despatched on Day 0 (your arrival date). For Day 5 these are despatched to arrive no earlier than Day 5.
I’m having problems setting up an account to buy a test kit?
Please contact our customer services team for help on +44 (0) 1270 623 179 or email email@example.com (8am to 8pm 7days a week)
I can’t sign in to download my results report
You will have also received an email from firstname.lastname@example.org with a link to download your results. If you have forgotten your password please follow the reset instructions on the website. For further help please contact our customer services team for help on +44 (0) 1270 623 179 or email email@example.com (8am to 8pm 7days a week)
When will I receive my test?
Your Day 2 & Day 8 tests are sent together, and are dispatched before day 2.
For Day 5 Test to Release, these are dispatched to arrive on day 5.
Will both my Day 2 & Day 8 tests come together?
Yes. Both tests will arrive together and will be clearly marked; Who it is for & which is Day 2 & which is day 8. It is very important you take the correct tests as these have been assigned to the individual.
Is this test service suitable for Fit to Fly?
The test certificate in our fit to fly kit includes information required for this. However, we cannot guarantee that it meets the specific requirements for every travel provider and country. It is your responsibility to ensure it will meet your needs before purchase. Our default delivery service is Royal Mail Track 24 please consider this when reviewing timelines to avoid disappointment, especially if travelling on evenings and weekends and Bank Holidays. We do offer a courier service in some areas which is recommended if your testing requires tight turnaround times. Coverage will be advised at time of ordering, based upon your postcode.
Can I get a refund?
We can process refunds within two weeks of purchase. The barcode will be disabled, and the test kit would need to be destroyed. If the test kit is used refunds will be considered only if the results are after the required 36 hours from scanned receipt at the lab. Please ensure your test is fit for purpose before purchase.
Items in the test kit are damaged or missing
If the test kit arrives damaged or items are missing, please contact a member of our customer services team for help on +44 (0) 1270 623 179 or email firstname.lastname@example.org (8am to 8pm 7days a week)
Can I order a test kit on behalf of a family member or friend?
Yes. When you order the test, please ensure to enter the name of the person who is being tested so that this is included on the results report document.
Does the test detect new variants?
Our COVID-19 PCR test picks up all known variants including the newly identified Kent and South African strains. The changes in the strain are found in the 'spike protein', which is not an area targeted by our assay, meaning no impact to accuracy. We also utilise a multiplex assay which targets more than one conserved region (both E and N proteins) giving higher accuracy and sensitivity. Our laboratory perform regular checks of primers and probes against the GISAID database. Please be assured our assay is under constant review, if you have any questions feel free to contact us.
Do I need to activate my kit ?
If you have bought directly form us, you don’t need to activate the kit. If you have bought the kit via one of out third parties, please contact them for confirmation.
How do I amend my order details ?
If you are unable to change on the website please contact email@example.com
How do I make a complaint ?
Sometimes things do go wrong and we are here to help, so please contact firstname.lastname@example.org or call +44 (0) 1270 623 179 so we can look to resolve the situation.
Why isn’t my phone number being accepted?
When entering your mobile number please check the flag drop down is the correct country for the mobile phone. You do not need to enter the area code. For example with a UK number, there is no need to enter the first 0 as +44 is already entered when the UK flag chosen. If you are having any problems please do not hesitate to contact us, Email: email@example.com or Tel: +44 (0) 1270 623 179 (8am to 8pm 7days a week).
What Phone number should I enter while on holiday?
While abroad you will still use your own mobile number and the flag/country that the phone was purchased in. For example if you have a French SIM card you will still choose the French flag. If you are having any problems please do not hesitate to contact us, Email: firstname.lastname@example.org or Tel: +44 (0) 1270 623 179 (8am to 8pm 7days a week).
Patients must complete the self swab as directed in the instructions inside the test kit. Failure to take a swab as directed, may cause a delay in reporting your result. Taking a swab on behalf of someone else is a gross breach of the terms of this service.
Day 2 and 8 Testing for all UK arrivals
Our Laboratories Are Fully ISO & UKAS Accredited
Trackable order process in real time
About The Test
Our testing kit is CE certified and detects the presence of COVID-19. The testing kit is a self-collection testing kit, which can be used by both children and adults. This test uses the RT-PCR testing method in a UKAS Accredited Laboratory. It has been extensively validated globally for the detection of COVID-19.