Everything Genetic is a government listed provider of COVID-19 testing

COVID-19 Tests for Travelling Into and Out of England

Rapid Antigen Lateral Flow Tests
from £20.00


PCR Swab Tests
from £60






Frequently Asked Questions (PCR)

How long does it take to get my results?

You will typically receive your results within 12-36 hours of your sample being received and scanned by the laboratory. You can visit Royal Mail's website to track your sample package and check on its delivery progress using the tracking number we asked you to take note of. Please be aware that delivery and processing may take longer at weekends and Bank Holidays. Once received from the lab, results will be sent by email and uploaded into your account on the website. Occasionally, samples are unfit for testing. To prevent this from happening, please ensure that you follow carefully the instructions enclosed with the test kit.

When will my test kit arrive?

Our standard service is Royal Mail tracked, and this can sometimes be affected by local delivery services, bank holidays, and weekends. We offer a premium delivery courier service in some areas, if available this will be shown when you order.

Is this test service suitable for Pre-travel?

The service provides a test certificate that is compliant with government guidelines. However, we cannot guarantee that it meets the specific requirements for every travel provider and country. It is your responsibility to ensure it will meet your needs before purchase. Our default delivery service is Royal Mail Tracked please consider this when reviewing timelines to avoid disappointment, especially if travelling on evenings, weekends, and bank holidays. We offer a courier service if your testing requires tight turnaround times in some areas. Based on your postcode, coverage will be advised at the time of order

Can I get a refund on my test?

Refunds can be requested up to 14 days after receiving your order. The barcode will be disabled, and the test kit will need to be destroyed. If the test kit is used, refunds will be considered only if the results are after the required 36 hours from scanned receipt at the lab. Please ensure your test is fit for purpose before purchase by checking the government guidelines, the country you are travelling to, and with your travel provider. Please note if you have used your booking reference number, we cannot provide a refund as this forms part of the purchase. Please refer to our terms and conditions.

Items in the test kit are damaged or missing.

If the test kit arrives damaged or items are missing, please get in touch with a member of our customer services team for help at +44 (0) 1270 623 179 or email customercare@everythinggeneticltd.co.uk (8 am to 8 pm 7 days a week)

Can I order a test kit on behalf of a family member or friend?

Yes. When you order the test, please enter the name of the person who is being tested so that this is included in the results report document.

Does the PCR test detect new variants?

Our COVID-19 PCR test picks up all known variants. The changes in the strain are found in the 'spike protein', which is not an area targeted by our assay, meaning no impact on accuracy. We also utilise a multiplex assay that targets more than one conserved region (both E and N proteins), giving higher accuracy and sensitivity. Our laboratory performs regular checks of primers and probes against the GISAID database. Please be assured our assay is under constant review; if you have any questions feel free to contact us.

Do I need to activate my test?

If you have bought directly from us, you don’t need to activate the kit. If you have purchased the kit via one of our third parties, please get in touch with them for confirmation.

How do I amend my test kit order details?

If you are unable to change them on the website, please get in touch with customercare@everythinggeneticltd.co.uk.

Can I order a test kit on behalf of a family member or friend?

Yes. When you order the test, please ensure to enter the name of the person who is being tested so that this is included on the results report document.

How do I make a complaint?

Sometimes things go wrong, and we are here to help, so please get in touch with customercare@everythinggeneticltd.co.uk or call +44 (0) 1270 623 179 to look to resolve the situation (8 am to 8 pm 7 days a week).

Why isn’t my phone number being accepted?

When entering your mobile number, please check the flag dropdown is the correct country for the mobile phone. You do not need to enter the area code. For example, with a UK number, there is no need to enter the first 0 as +44 is already entered when the UK flag is chosen. If you have any problems, please do not hesitate to contact us, Email: customercare@everythinggeneticltd.co.uk or Tel: +44 (0) 1270 623 179 (8 am to 8 pm, 7 days a week).k

What phone number should I enter while on holiday?

While abroad, you will still use your personal mobile number and the flag/country that the phone was purchased in. For example, if you have a French SIM card, you will still choose the French flag. If you have any problems, please do not hesitate to contact us, Email: customercare@everythinggeneticltd.co.uk or Tel: +44 (0) 1270 623 179 (8am to 8pm, 7 days a week).

Can a family member use my PCR test instead of me?

No, names cannot be transferred on PCR tests; the only person who can do the test is the one it is registered to.

Am I purchasing the correct test?

If you are unsure which kit to purchase, please see if your test fits your purpose before purchasing by checking the government guidelines, the country you are travelling to, and your travel provider.

Frequently Asked Questions (Lateral Flow)

Is the Lateral flow test accepted for international travel?

Currently, each country has different entry requirements. Lateral flow tests have been recommended by World Health Organization and are accepted by several countries. Please see if your test is fit for purpose before purchase by checking the government guidelines, the country you are travelling to and with your travel provider.

How do I report my lateral flow test results?

On your order confirmation email there is a link to report your general lateral flow test. Please check your spam / junk folder. If you cannot find this please use the address below to report. https://my.everythinggeneticltd.co.uk/self_reporting

How do I use the lateral flow test photo verification service?

If you have received a QR code with an activation card, please click here to watch an informative video of how you take the test and activate your kit.

I don't have a QR code with my pre-travel test kit.

The QR code is supplied with your lateral flow test kit on your activation card. If you don’t have an activation card, please contact customercare@everythinggeneticltd.co.uk, who can provide a code.

I need to change my details on the lateral flow result certificate

If you have purchased a fit to fly lateral flow with a photo verification service and wish to change the details on your certificate, please get in touch with info@fasterchecks.co.uk, who can advise further. In the email’s subject, please indicate the urgency of the enquiry, i.e., ‘Low / Med / High + travel dates’ to help incoming triage enquiries.

I want a refund for my lateral flow test kit.

Refunds can be requested up to 14 days of you receiving your order. This is once they are returned to us intact. Please note we do not cover postage for the return of kits

How do I know if the lateral flow kit is suitable for my travel?

We always advise that you consult the current government guidelines to check if a lateral flow test is still required or accepted for where you are travelling to.

Important note:

Patients must complete the self swab as directed in the instructions inside the test kit. Failure to take a swab as directed, may cause a delay in reporting your result. Taking a swab on behalf of someone else is a gross breach of the terms of this service.